Privacy Policy

Privacy Policy

Last updated: August 24, 2026

This Privacy Policy explains how Cold Cache ("we," "our," or "us") collects, uses, discloses, and safeguards your information when you visit our storefront at coldcache.shop or make a purchase. We are committed to protecting your privacy and being transparent about our data practices.

Who We Are

Cold Cache is an independent multi-brand specialist retailer offering insulated bags and ice packs from leading brands including Joseph Joseph, Stanley 1913, Kilner, and BUILT. Our storefront is operated by Coldsnap Trading Group LLC, a specialized retail operations company that supports our storefront through product sourcing, quality assurance, customer service, and compliance.

Coldsnap Trading Group LLC operates and manages Cold Cache as its exclusive retail channel. This means the operating entity handles day-to-day storefront operations, order processing, supplier relationships, quality-control procedures, customer support, returns and refunds, privacy and data-handling compliance, and seasonal inventory planning. When you interact with our storefront, both Cold Cache and Coldsnap Trading Group LLC act as data controllers for the information described in this policy.

Information We Collect

Information You Provide to Us

When you interact with our storefront, we collect information that you voluntarily provide, including:

• Order information: Your name, billing and shipping addresses, email address, phone number, and order details when you place a purchase.
• Payment information: Credit card details or PayPal account information when you complete a transaction. Payment data is processed by our payment providers and is not stored on our servers.
• Account and profile data: If you create an account, we may store your login credentials, order history, and preferences.
• Communications: The content of any messages you send to us, including emails to support@coldcache.shop, along with any attachments such as product photos you share.
• Promotional interactions: When you apply a coupon code such as CHILL15, we record that transaction and your eligibility for the offer.

Information Collected Automatically

As you browse our storefront, we automatically collect certain information through cookies and similar technologies, including:

• Device and browser data: IP address, browser type and version, operating system, screen resolution, and device identifiers.
• Usage data: Pages visited, time spent on pages, products viewed, click patterns, referring URLs, and navigation paths.
• Location data: General geographic location derived from your IP address (city or region level). We do not collect precise GPS coordinates.

Transaction and Support Records

We maintain records related to your transactions and customer service interactions, including purchase history, coupon usage, return requests, warranty inquiries, and support tickets. These records help us provide consistent service and resolve any issues that may arise.

How We Use Your Information

We use the information we collect for the following purposes:

• Order processing and fulfillment: To process transactions, confirm orders, arrange shipping, and provide order status updates. Standard shipping is $8.00, and free shipping is available on orders over $45.00.
• Customer support: To answer questions about orders, checkout, coupon eligibility, returns, warranties, or other concerns. Our support team logs requests, classifies topics, and confirms resolutions in writing.
• Returns and refunds: To process returns within 30 days of delivery and manage refunds. Warranty support follows product information and support guidance.
• Quality and authenticity assurance: To implement quality-control and authenticity-check procedures on the branded products we source from suppliers.
• Communications: To respond to your inquiries, send transactional notices about your orders, and, if you opt in, provide promotional information about featured products or offers.
• Store improvement: To analyze usage patterns, improve our website experience, and plan seasonal inventory and promotional offers.
• Legal compliance: To comply with applicable laws, regulations, and legal processes, and to enforce our policies.

Legal Bases for Processing

We process your personal information on the following legal bases, depending on the circumstances:

• Performance of a contract: Processing necessary to fulfill the order you place with us and to provide customer service related to that order.
• Legitimate interests: Processing for security, fraud prevention, store improvement, and operational management, balanced against your rights and interests.
• Consent: Processing for optional activities such as marketing communications, which you may withdraw at any time.
• Legal obligation: Processing required to comply with applicable laws and regulatory requirements.

Cookies and Similar Technologies

Our storefront uses cookies and similar technologies to enhance your browsing experience, enable essential functions, and understand how visitors interact with our site. These technologies include:

• Essential cookies: Required for the website to function properly, including maintaining your shopping cart and remembering your session.
• Functional cookies: Remember your preferences and settings to make your experience more convenient.
• Analytics cookies: Help us understand usage patterns so we can improve our products, layout, and content.
• Advertising cookies: Used, where applicable, to present relevant product recommendations to you.

You can control or disable cookies through your browser settings. Please note that blocking certain cookies may affect the functionality of our storefront, such as the ability to add items to your cart or complete a purchase.

Sharing of Information

We do not sell, rent, or trade your personal information to third parties. We share data only where necessary to operate our business and serve you:

• Payment processors: We share necessary transaction information with credit card processors and PayPal to complete your payments. These providers have their own privacy policies governing their handling of financial data.
• Shipping partners: We provide carriers with your name and delivery address, as well as order details, to fulfill shipments.
• Service providers: We may engage technology vendors that support our storefront operations, including website hosting, analytics, customer relationship management, and email delivery. These providers have access to data only to perform functions on our behalf and are contractually obligated to protect it.
• Business transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction, subject to continued confidentiality protections.
• Legal requirements: We may disclose information when required by law, or when we believe in good faith that disclosure is necessary to protect our rights, your safety, or the safety of others, or to investigate fraud.

Data Security

We implement reasonable administrative, technical, and physical safeguards designed to protect your personal information from unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of data transmitted between your browser and our servers using Secure Socket Layer (SSL) technology.
• Restricted access to personal information to personnel who need it to perform their job functions.
• Regular reviews of our security practices to ensure your data remains protected.

While no method of transmission over the internet or method of electronic storage is completely secure, we work diligently to maintain the safety of your data.

Data Retention

We retain your personal information only as long as necessary to fulfill the purposes described in this policy, unless a longer retention period is required or permitted by law. Specifically:

• Order records: Retained for at least the warranty period and for accounting and tax compliance purposes.
• Support correspondence: Maintained while the issue is being resolved and for a reasonable period afterward to maintain service continuity.
• Marketing data: Retained until you unsubscribe or withdraw consent, at which point we remove you from our active databases.

When personal information is no longer needed, we securely delete or anonymize it.

Your Choices and Rights

Depending on your jurisdiction, you may have certain rights regarding your personal information. These may include:

• Access: Request a copy of the personal information we hold about you.
• Correction: Request correction of inaccurate or incomplete information.
• Deletion: Request deletion of your personal information where permitted by law.
• Restriction: Request that we limit how we process your information in certain circumstances.
• Data portability: Request delivery of your information in a structured, machine-readable format.
• Objection: Object to processing based on legitimate interests or for direct marketing purposes.
• Withdraw consent: Withdraw any consent you previously provided for specific processing activities.

To exercise any of these rights, please contact our legal and privacy department at privacy@coldcache.shop. We will respond to your request within two business days with an acknowledgment and will take the requested action after verifying your identity.

Marketing Communications

From time to time, we may send you promotional communications about our products, seasonal offers, or featured brands. We only send these messages where we have a lawful basis to do so, such as your consent or our legitimate interest in keeping you informed about products you have shown interest in.

You may unsubscribe from marketing communications at any time by following the opt-out instructions included in each email or by contacting us at support@coldcache.shop. Please note that even if you opt out of marketing, we will continue to send transactional messages related to your orders.

Coupon and Promotional Information

We may offer promotional discount codes such as CHILL15, which provides 15% off eligible items. Coupon eligibility follows checkout rules, and promotional offers apply only to eligible products as determined at checkout. When you use a coupon, we record the transaction for order management and promotional analysis purposes.

Minors

Our storefront is intended for adults aged 18 years and older. We do not knowingly collect personal information from children under the age of 13. If you believe a child has provided us with personal information, please contact us at privacy@coldcache.shop, and we will take steps to delete such information promptly.

Third-Party Links

Our storefront may contain links to external websites, including brand pages or manufacturer resources. Please note that we do not present external official domains as this store, and we do not imply brand official endorsement without authorization. We are not responsible for the privacy practices or content of external sites. We encourage you to review the privacy policies of any website you visit.

International Data Transfers

Your information may be processed in the United States and in other countries where our service providers operate. Where we transfer data internationally, we take appropriate safeguards to ensure that your information remains protected in accordance with this policy and applicable law.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or business operations. When we make material changes, we will update the "Last updated" date at the top of this page and, where appropriate, notify you through the storefront or by email.

We encourage you to review this Privacy Policy periodically to stay informed about how we collect, use, and protect your information.

Contact Information

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact our dedicated legal and privacy team:

• Email: privacy@coldcache.shop
• General support: support@coldcache.shop

For privacy questions, including access, correction, and deletion requests, or to exercise your data rights under applicable laws, our team will:

1. Acknowledge the request and confirm what information we need.
2. Review the request against applicable laws and our internal policies.
3. Take the requested action, such as correcting or deleting data where appropriate.
4. Respond in writing with the outcome or the reason for any delay.

Requests that require deeper legal review are escalated to the company's compliance officer and, if necessary, external counsel. We aim to respond to all privacy requests within two business days.

Our Physical Address

Cold Cache is operated by Coldsnap Trading Group LLC and is located at:

1428 Market Street, Suite 204
San Francisco, CA 94102
United States

For general customer service inquiries, our team is available Monday through Saturday from 8:00 AM to 6:00 PM Pacific Time. Messages received outside these hours or on Sunday are placed in the service queue and answered on the next business day. Order processing continues automatically during off-hours.

By using our storefront at coldcache.shop, you acknowledge that you have read and understood this Privacy Policy.