Last updated: August 24, 2026
1. Introduction and Operating Entity
Welcome to Cold Cache (the "Storefront"), accessible at coldcache.shop. The Storefront is operated by Coldsnap Trading Group LLC, a company that manages the Storefront as its exclusive retail channel. We specialize in the sale of insulated bags, ice packs, and related cold-retention products from leading brands.
Coldsnap Trading Group LLC is responsible for the day-to-day operations of the Storefront, including product sourcing, quality assurance, customer service, and compliance. When you make a purchase from Cold Cache, you are transacting with Coldsnap Trading Group LLC.
Our postal address is: 1428 Market Street, Suite 204, San Francisco, CA 94102, United States.
2. Site Use and Customer Eligibility
By accessing or using the Storefront, you agree to these Terms of Service. If you do not agree, please do not use the Storefront.
To place an order, you must be at least 18 years of age or have the permission of a parent or guardian. You agree to provide accurate, current, and complete information during the checkout process, including a valid delivery address and payment details.
We reserve the right to refuse or cancel an order for any lawful reason, including suspected fraud, unauthorized or illegal activity, or violations of these Terms.
3. Accounts
You are not required to create an account to place an order. If you choose to create an account, you are responsible for maintaining the confidentiality of your login credentials and for all activity under your account. Notify us immediately at support@coldcache.shop if you suspect unauthorized use of your account.
4. Catalog Information and Product Descriptions
We strive to ensure that all product descriptions, images, and specifications on the Storefront are accurate. We carry products from the following brands: Joseph Joseph, Stanley 1913, Kilner, and BUILT. We do not present external official domains as this store, and we do not imply official endorsement by any brand unless expressly authorized.
We are an independent multi-brand specialist retailer. We are not the manufacturer of the products we sell, and we do not claim that our prices match any other retailer.
Colors, sizes, and other product attributes are described to the best of our ability based on manufacturer specifications and our own inspection. If a product received does not match its listing description, please contact us and we will resolve the issue under our Returns policy below.
5. Pricing and Promotion Logic
All prices on the Storefront are listed in U.S. Dollars (USD). Prices vary by brand, product size, and age of the item. Newly introduced models and best-selling sizes are often priced closer to the manufacturer's suggested level, while older versions, seasonal colors, or open-box examples may be marked down more aggressively.
Our commercial model is built on lean overhead and consolidated buying. We do not maintain a physical retail floor, we buy in consolidated volumes from authorized distributors, and we operate a compact specialist team. These savings allow us to keep everyday prices stable. Promotions are funded by these operating efficiencies, not by inflating regular prices before a sale.
From time to time, we offer discount codes. For example, code CHILL15 provides 15% off eligible items. Coupon eligibility follows the checkout rules displayed on the Storefront. The exact discount applied is always shown transparently before you complete your purchase.
6. Orders and Payment
6.1 Order Confirmation
Once you place an order, you will receive an order confirmation by email. We reserve the right to cancel any order if the product is unavailable, if there is a pricing error, or if we suspect fraudulent activity. If we cancel an order after payment, we will issue a full refund to your original payment method.
6.2 Payment Methods
We accept the following payment methods:
- Credit card
- PayPal
Payment is processed at the time of order placement. Your payment details are handled securely, and we do not store full card numbers on our servers.
7. Shipping
We offer standard shipping for a flat fee of $8.00 per order. Orders over $45.00 qualify for free standard shipping.
Shipping times are calculated at checkout based on your delivery address. We are not responsible for delays caused by carriers, customs, or events outside our reasonable control.
8. Returns and Refunds
We accept returns within 30 days of delivery. If you wish to return an item, please contact us at support@coldcache.shop with your order number and reason for return. We will provide instructions and a return authorization.
To be eligible for a return, items must be unused, in their original packaging, and in the same condition as received. Once we receive and inspect the returned item, we will process your refund to the original payment method within a reasonable time.
If you receive a damaged, defective, or incorrect item, please contact us within the 30-day window and we will arrange a replacement or refund, including any applicable return shipping costs.
9. Warranty
Warranty coverage for products sold through Cold Cache follows the product information and support guidance provided by the respective brand. For warranty claims, please contact us at support@coldcache.shop and we will direct you to the appropriate brand process or assist you directly where possible.
10. Authenticity and Quality Commitment
We guarantee that everything we sell is authentic and sourced through authorized channels. We do not sell counterfeits, replicas, factory rejects, or used items described as new.
10.1 Sourcing Standards
We source exclusively from authorized brand distributors, brand-approved wholesale partners, and manufacturers' official surplus channels. We require original packaging, model tags, and lot or batch codes whenever they exist. We do not buy from unverified third-party marketplaces or auction listings.
10.2 Inspection Process
Each product is inspected before listing. We open a sample from every incoming batch, confirm the model, check stitching, zippers, insulation lining, and ice-pack seals, and then match the physical item against the listing description and photos. Incoming shipments are logged by batch and checked for damage. Ice packs and temperature-sensitive items are stored in a climate-controlled area. Items with broken seals, missing labels, or compromised packaging are quarantined and never offered for sale.
10.3 If You Have an Authenticity Concern
If you believe a product you purchased is not authentic, please submit a claim to our quality assurance department. To begin a claim, you will need:
- The order number or the email address used at checkout
- Clear photos of the product, all labels, tags, packaging, and any model or batch numbers
- A description of why you believe the item is not authentic
- Any supporting documents, such as the original order confirmation or correspondence with the brand
Send these details to support@coldcache.shop. We will acknowledge receipt within one business day. We will compare the item details against our sourcing records and, when necessary, consult with the brand or an independent verification service. We will provide a written verdict within three business days after we receive all requested information.
10.4 Remedy
If we confirm that a product you purchased is not authentic, we will provide a full refund of the purchase price and original shipping costs, and we will cover the cost of return shipping. We will also notify the brand, remove the item from the catalog, and review our sourcing records to prevent the issue from recurring. Confirmed issues result in a full refund, corrected listings, and stronger supplier screening.
11. Intellectual Property
All content on the Storefront, including text, graphics, logos, images, and software, is the property of Coldsnap Trading Group LLC or its content suppliers and is protected by applicable intellectual property laws. You may not reproduce, distribute, or create derivative works from any content without our prior written consent.
All brand names, product names, and trademarks mentioned on the Storefront are the property of their respective owners. Their use here is for identification purposes only and does not imply endorsement unless expressly stated.
12. Acceptable Use
You agree not to use the Storefront for any unlawful purpose or in any way that could damage, disable, or impair the Storefront. Prohibited activities include, but are not limited to:
- Attempting to gain unauthorized access to any part of the Storefront
- Scraping, data mining, or harvesting any information from the Storefront
- Interfering with the proper functioning of the Storefront
- Impersonating any person or entity
13. Service Availability
We strive to keep the Storefront available 24/7, but we do not guarantee uninterrupted access. We may suspend, restrict, or modify the Storefront at any time without prior notice. We are not liable for any downtime or loss of access.
14. Disclaimers
To the fullest extent permitted by law, the Storefront and all products offered through it are provided on an "as is" and "as available" basis, without warranties of any kind, whether express or implied, including but not limited to implied warranties of merchantability and fitness for a particular purpose. We do not warrant that the Storefront will be error-free or uninterrupted.
We make no representations regarding the suitability, reliability, or accuracy of product descriptions or other content on the Storefront beyond what is stated in these Terms and in the authenticity commitment in Section 10.
15. Limitation of Liability
To the maximum extent permitted by law, Coldsnap Trading Group LLC, its officers, employees, and agents shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenues, whether incurred directly or indirectly, or any loss of data, use, goodwill, or other intangible losses, resulting from (a) your use or inability to use the Storefront, (b) any products purchased through the Storefront, or (c) any unauthorized access to or alteration of your transmissions or data.
Our total liability arising out of or in connection with these Terms or your purchase of products shall not exceed the amount you paid for the products giving rise to the claim.
16. Governing Law
These Terms are governed by and construed in accordance with the laws of the State of California, United States, without regard to its conflict of law principles. Any disputes arising under or in connection with these Terms shall be subject to the exclusive jurisdiction of the state and federal courts located in San Francisco County, California.
17. Changes to These Terms
We reserve the right to update or modify these Terms at any time. Any changes will be effective immediately upon posting on this page. Your continued use of the Storefront after the posting of revised Terms constitutes your acceptance of the changes. We encourage you to review these Terms periodically.
18. Contact Information
For general questions or support, please contact us at:
- Email: support@coldcache.shop
- Postal address: Coldsnap Trading Group LLC, 1428 Market Street, Suite 204, San Francisco, CA 94102, United States
Our shared service window is 8:00 AM to 6:00 PM Pacific Time, Monday through Saturday. Messages received outside these hours or on Sunday are placed in the service queue and answered on the next business day. We aim to provide a first response within 4 business hours during the service window.
18.1 Privacy and Legal Requests
For privacy questions, data rights requests, copyright or trademark concerns, or other legal matters, please contact our legal/privacy department at privacy@coldcache.shop. These requests are handled within 2 business days of receipt.
18.2 Quality Assurance
For authenticity claims and quality assurance matters, please email support@coldcache.shop with the subject line "Quality Assurance Claim." We aim to acknowledge receipt within one business day and provide a written verdict within three business days after receiving all requested information.